We do not knowingly collect any Personal Information from children under 13 without prior verifiable parental consent. If Sihasn learns that a child under the age of 13 has submitted Personal Information (defined below) online without parental consent, we will take all reasonable measures to delete the information as soon as possible and to not use such information for any purpose, except where necessary to protect the safety of the child or others as required or allowed by law. If you believe a child under 13 has provided us with Personal Information, please contact us here.
What we Collect
We may collect Personal Information from you when you:
- Visit or Use our Website;
- Request quotes, Services, support, downloads, or information;
- Place orders for Products or seek access to Services through the Website or any third-party portals or register for events or webinars;
- Participate in surveys, other promotional activities online or in any other venue;
- Subscribe to newsletters, programs, promotional emails or other materials;
- Contact us.
Personal information we request may include your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc. (“Personal Information”), when you visit our Websites, place an order online or by phone, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey.
We maintain a record of your product interests and the purchases you make through the Website. We may also ask for your Social Security number and other data to process your credit or financing request. We maintain one or more databases to store your Personal Information and may retain it as reasonably required to serve you and operate the Website. Personal Information that we collect depends on how you use the Website. Providing your Personal Information to us is your choice. If you choose not to provide us with certain Personal Information, you may not be able to take advantage of certain features of the Services. We also collect information from or about the devices you use to access our Website such as your computer's Internet Protocol (“IP address”), your browser type, your operating system, media access control (“MAC address”), received signal strength indicator (“RSSI”), language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and to which URL you browse away from our site if you click on a link on our site. and other technical information. If you use different devices to access the Website, such as your home computer, laptop and/or mobile device, we may be able to associate each of your devices with your account. Our Website may also collect information about your location if you have allowed this.
When you request a catalogue from us, you provide us with contact information, such as your name, address, phone number and email address, so we may fulfil your request. To update your email communication preferences, or to unsubscribe, please click here. Please note that Sihasn may request to verify your purchases against your receipt. Please keep your receipt available to show an Sihasn Delivery Representative upon request.We may combine all of this information with information about you that we acquire from your activities on our Website and/or information we receive from our joint marketing partners, unrelated third parties, and from our Merchants.
How we use the Information
We may use your Personal Information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment;
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications;
- To facilitate communications from Sihasn Business Partners including but not limited to Delivery Partners;
- To administer and fulfill our contests and other promotions;
- To help us better understand your shopping needs and preferences and provide consistent, personalized services and experiences across our brands;
- To help us address problems with and improve our Website / Services;
- To enhance your shopping experience
- To enforce our conditions of sale, Website terms and/or separate contracts (if applicable) with you;
- To analyze trends, statistics and improve our Products, Services (including the content and advertisements on our website), technologies, communications and relationship with you;
- To protect the security or integrity of our Website;
- To contact you if necessary;
- Otherwise, as disclosed to you at the point of collection.
How we share the Information
We may share your personal information in the following ways:
- When you provide personal information with us we may share that information with our affiliates.
- We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, fulfilling orders, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
- We may share your information when we team up with another company to offer or provide Products, Services, contests, or promotions to our customers. We will only share your Personal Information with Business Partners who agree to protect your Personal Information and use it solely for the purposes set forth by Sihasn.
- We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to an order, or government request, or to protect our rights.
- We may also disclose your Personal Information if Sihasn (or a part of Sihasn) is sold or merges with another company or any other form of business; or if Sihasn reasonably believes it is necessary to protect Sihasn, its customers or the public
We may use your deidentified Personal Information and Online Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.
In the unlikely event of a sale or merger of Sihasn or any of our businesses, your Personal Information and other information we have collected as described in this policy may be among the transferred business assets.
Modification of the Information
You can review and change certain Personal Information related to your use of our Services. To access your information, simply sign in to your Account using your Username and password, and you will be able to edit your personal information in your Account profile.
Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather Online Information.
We use web beacons (a.k.a. clear GIFs, web bugs or pixel tags) to personalize your experience of the Service and to generate information about Service traffic and trends. Web beacons collect Online Information, such as the type of browser that you use and your IP address. Web beacons may be used alone or in conjunction with cookies; when web beacons are used with cookies, they may link Online Information to other Personal Information that you have provided to us. Web beacons usually are not visible to you.
Cookies, pixel tags and other tracking technologies help us better understand your shopping needs and preferences tell us which parts of our Website you have visited and facilitate and measure the effectiveness of our advertisements and provide consistent and personalized services and experiences.
These technologies may be used to collect “click-stream data”, which includes information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites and our online ads. Pixel tags in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us. We may combine the information we collect through these technologies with other information we have collected from and about you and use it as described in this policy.
Sihasn offers you choices about receiving interest-based ads from us. You can choose not to receive interest-based ads from Sihasn. Mail here to opt out of certain interest-based advertisements that use Sihasn’s cookies with the subject opt-out.
Opting out of receiving interest-based advertisements through the links above does not mean you will no longer see digital advertisements from Sihasn or our ad management partners; rather, opting out means that most of the digital advertisements that you do see will not be based on your particular interests. In addition, certain data collection tools on the Website (including cookies) still may collect information about your use of the Website, such as for analytics and fraud prevention.
How We Respond to Do Not Track Signals
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a "Do Not Track" ("DNT") or similar feature that signals to websites that a user does not want to have his or her online activity and behaviour tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser's user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many digital service operators, including Sihasn, do not recognize or respond to DNT signals.
Third Party Features
Use of Service via Mobile Device
If you use the Website through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. You may at any time prevent the Website from using your location by turning this option off at the device level.
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.
Third Party Service Providers
Sihasn employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
Blogs, Reviews and Forums
The Website also may from time to time offer publicly-accessible blogs, customer reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your Personal Information from blogs, customer reviews or forums, please contact us here. Please note that in some cases we may be unable to remove your Personal Information.
You may choose to invite someone else to use the Website by providing his or her name and email address. We may use this information to send invitations to such individuals, to track the results of such invitation referrals, and to confirm qualifying orders attributable to your registered account. Anyone who receives an email invitation to use the Website may opt out of receiving such emails in the future by following the opt-out instructions in the email. We take commercially reasonable steps to implement all opt-out requests promptly, but those who opt out may still receive communications from us as we process the opt-out request, or as required for order processing and other purposes.
Retention of Personal Information
Changing Your Subscription Preferences
If you tell us that you do not want us to use your Personal Information to contact you, Sihasn will respect your wishes. If you are a registered user, you may change your preferences to receive or not to receive email or other communications from us by logging in to your account and indicating those preferences on the "My Account" section of our Website.
You may also instruct Sihasn to stop sending you emails, newsletters or other information by following the ‘unsubscribe’ instructions provided in the email. Sihasn may, however, continue to use your Personal Information to contact you to service your account or as otherwise authorized by law. Please note that if you use more than one name or e-mail address when communicating with Sihasn or using the Website, you may continue to receive communications from Sihasn to any name and/or email address not specified in your opt-out request.
Visitors from Outside of the United States
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Website (including the software, applications and services provided on the Website) agree to protect personal information that they must access in order to serve you and to honour your preferences about contacts you receive.
When you send or otherwise transmit your sensitive information (such as your credit card number) to or though the Websites, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".
306/307, Panchsheel Plaza, Hughes Road, Mumbai-400007